Privacy Policy — How jaey9 Collects, Uses, and Protects Your Data

jaey9 (referred to in this Privacy Policy as "jaey9", "we", "us", or "our") operates the online betting and casino platform accessible at jaey9.io. jaey9 acts as the data controller in respect of the personal data collected from players who register accounts, make deposits, place bets, or otherwise interact with the jaey9 platform.

As data controller, jaey9 determines the purposes for which personal data is collected and the means by which it is processed. Where jaey9 engages third-party service providers to process data on its behalf, those providers act as data processors and are contractually bound to process data only as directed by jaey9 and in accordance with applicable data protection standards.

For any questions regarding this Privacy Policy, data subject rights requests, or data protection concerns, players may contact jaey9 using the contact details provided in Section 15 of this policy.

jaey9 collects personal data in the following categories. The specific data collected depends on how you interact with the platform — not all data types listed below will be collected from every player in every circumstance.

Registration and Identity Data

When you create a jaey9 account, we collect your full legal name, date of birth, mobile phone number, email address, and residential address in Bangladesh. This information is required to open and maintain your account and to conduct Know Your Customer (KYC) identity verification.

Identity Verification Documents

To comply with our KYC obligations, jaey9 may collect copies of government-issued identification documents — including your National Identity Card (NID) or passport — as well as proof of address documents such as utility bills or bank statements, and proof of payment method ownership. These documents are stored securely and used only for verification and anti-fraud purposes.

Financial Transaction Data

jaey9 records details of all deposits and withdrawals processed through your account, including transaction amounts in BDT, timestamps, payment method identifiers (e.g., bKash or Nagad account reference numbers), transaction reference IDs, and transaction status. Full payment account credentials are never stored by jaey9 — they are processed directly by the relevant payment providers.

Betting and Gaming Activity Data

jaey9 records your betting and gaming activity, including bets placed, game sessions initiated, wagering amounts, game outcomes, and bonus usage. This data is used for account management, dispute resolution, fraud detection, responsible gaming monitoring, and regulatory compliance.

Technical and Device Data

When you access the jaey9 platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, and pages visited. This data is used to optimise platform performance, detect suspicious access patterns, and maintain security.

Communications Data

If you contact jaey9 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages exchanged, timestamps, and agent notes. This data is used to resolve your queries, improve our support quality, and maintain a record of commitments made during dispute resolution.

jaey9 collects personal data through the following channels and mechanisms:

Directly from You

The majority of personal data held by jaey9 is provided directly by you during the account registration process, during KYC document submission, during deposit and withdrawal transactions, and during communications with our customer support team. You have full awareness and control over data provided through these direct channels.

Automatically During Platform Use

Technical and usage data is collected automatically when you access the jaey9 platform, through server logs, session tracking systems, and browser cookies. This automatic collection occurs whenever you visit jaey9.io, whether or not you are logged in to an account. See Section 7 for detailed information about cookie usage.

From Third-Party Service Providers

jaey9 may receive limited personal data from third-party service providers operating on our behalf, including payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification providers, and fraud detection services. Data received from these providers is used only within the scope described in this Privacy Policy.

jaey9 uses the personal data it collects for the following purposes. We process data only where a valid legal basis exists, as described in Section 5.

• Account administration: Creating and maintaining your jaey9 player account, processing login requests, and managing account settings and preferences.
• Identity verification (KYC): Verifying that you are who you say you are, that you meet the 21+ age requirement, and that your payment methods are registered in your own name.
• Payment processing: Facilitating deposits to and withdrawals from your jaey9 account via your chosen Bangladesh payment method.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, collusion, and unauthorised account access.
• Responsible gaming compliance: Monitoring your gaming activity for signs of problematic gambling behaviour, administering self-exclusion requests, and ensuring compliance with deposit limit and time-out settings you have applied to your account.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of communications for quality assurance purposes.
• Legal and regulatory compliance: Meeting obligations imposed by applicable law, including record-keeping requirements, anti-money-laundering (AML) obligations, and responding to lawful requests from law enforcement or regulatory bodies.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to inform decisions about feature development and content improvement.
• Marketing communications (where consented): Sending promotional offers, bonus notifications, and platform news to players who have opted in to receive marketing communications from jaey9.

Every instance of personal data processing by jaey9 rests on one or more of the following legal bases:

Contractual Necessity

Processing that is necessary for jaey9 to perform the contract it has entered into with you — i.e., the Terms & Conditions — is carried out on the basis of contractual necessity. This includes account creation, payment processing, KYC verification, and customer support. Without this processing, jaey9 cannot provide you with the services described in the Terms & Conditions.

Legal Obligation

Processing that is required for jaey9 to comply with a legal obligation — such as anti-money-laundering record-keeping, responding to court orders, or fulfilling regulatory reporting requirements — is carried out on the basis of legal obligation.

Legitimate Interests

Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of jaey9's legitimate interest in operating a secure, fair, and responsible platform. We have assessed that these legitimate interests are not overridden by your fundamental rights and freedoms in the relevant contexts.

Consent

Processing for marketing communications is carried out only where you have given explicit, freely withdrawable consent. You may withdraw this consent at any time via your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and it does not affect your ability to use the jaey9 platform.

jaey9 does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

Service Providers (Data Processors)

jaey9 engages third-party service providers to assist in delivering the platform and its associated services. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity and KYC verification providers, fraud detection and anti-money-laundering screening services, cloud infrastructure and hosting providers, and email delivery services. All data processors are contractually bound by data processing agreements that restrict their use of your data to the specific purposes for which it is shared.

Game Providers

When you play games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, Play'n GO, and Red Tiger — limited session data (such as a player session token and currency) is shared with those providers to enable the game to function. Game providers do not receive your name, contact details, or payment information.

Regulatory and Law Enforcement Authorities

jaey9 will disclose personal data to competent authorities — including law enforcement agencies, financial regulators, and courts — where required to do so by applicable law, court order, or lawful regulatory request. jaey9 will endeavour to notify affected players of such disclosures where permitted to do so by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jaey9's business or assets, your personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the successor entity in advance of the transfer taking effect.

jaey9 uses cookies and similar tracking technologies on the jaey9.io website to enable core platform functionality, maintain session security, analyse usage patterns, and — where you have consented — support personalised content delivery.

Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No consent is required for strictly necessary cookies as they are required to deliver the service you have requested.

Analytics Cookies

With your consent, jaey9 uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This data helps us identify areas for improvement and monitor platform performance. Analytics data is not linked to your individual player identity.

Marketing and Preference Cookies

With your explicit consent, jaey9 may use preference cookies to remember your language and display settings, and marketing cookies to help deliver promotional content that is relevant to your demonstrated interests on the platform. You may withdraw consent for these cookies at any time via your browser settings or through the jaey9 cookie preference centre.

jaey9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as general guidance. Specific circumstances may require longer or shorter periods.

When the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

jaey9 implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following measures:

• Encryption in transit: All data transmitted between your device and the jaey9 platform is encrypted using TLS 1.3 (Transport Layer Security). Our SSL certificate is maintained and renewed proactively to ensure continuous encryption coverage.
• Encryption at rest: Personal data stored on jaey9 servers — including KYC documents, account details, and transaction records — is encrypted using AES-256 encryption.
• Access controls: Access to personal data by jaey9 staff is governed by role-based access controls (RBAC). Employees access only the data required for their specific job function, and all access events are logged for audit purposes.
• Two-factor authentication (2FA): jaey9 supports 2FA for all player accounts and requires it for internal staff access to player data systems.
• Regular security assessments: jaey9 conducts periodic vulnerability assessments and penetration tests of its platform infrastructure to identify and remediate security weaknesses proactively.
• Incident response: jaey9 maintains a data breach response plan. In the event of a security incident that affects player data, we will notify affected players and relevant authorities within the timeframes required by applicable law.

As a jaey9 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team using the details in Section 15. We will respond to all data rights requests within 30 calendar days.

jaey9 operates an age-restricted platform. Access to all betting, casino, and gaming services is strictly limited to individuals who are aged 21 years or older. jaey9 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

During the registration process, all applicants are required to confirm their date of birth and agree that they are 21 years of age or older. Where jaey9 has reasonable grounds to suspect that a registered account is held by an individual under 21, the account will be suspended immediately pending identity verification. If verification confirms that the account holder is under 21, the account will be permanently closed and any remaining balance will be returned via the original deposit method, subject to applicable terms.

jaey9 recommends that parents and guardians make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. Resources for parental controls and responsible internet use are widely available through major internet service providers operating in Bangladesh.

jaey9 may send you promotional communications — including bonus offers, tournament announcements, seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh, and platform news — via email or SMS where you have explicitly opted in to receive such communications during registration or at a later point through your account settings.

Marketing communications are entirely optional and do not affect your ability to use the jaey9 platform. You may withdraw your consent to receive marketing communications at any time using any of the following methods:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email sent by jaey9.
• Updating your communication preferences in the Notifications section of your jaey9 account settings.
• Contacting jaey9 customer support via live chat and requesting removal from all marketing lists.
• Sending a written opt-out request to support@jaey9.io with the subject line "Marketing Opt-Out".

Opt-out requests are processed within 5 business days. During this processing period, you may receive one or two further communications that were already queued for delivery before your opt-out was applied — these are not indicative of non-compliance and will cease once the opt-out is fully applied.

The jaey9 platform may, from time to time, contain links or references to third-party websites and services — including game provider portals, payment method information pages, and responsible gaming support organisations. These third-party destinations operate independently of jaey9 and are governed by their own privacy policies.

jaey9 has no control over and accepts no responsibility for the privacy practices, content, or security of any third-party website. The inclusion of a reference or link to a third-party website on the jaey9 platform does not constitute an endorsement of that website's privacy practices or data handling standards.

We strongly recommend that you review the privacy policy of any third-party website you visit before submitting personal data to that site. If you have concerns about how a third-party service provider that processes your data on jaey9's behalf handles your information, please contact us using the details in Section 15 and we will investigate.

jaey9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. All updates will be published on this page with a revised "Last Updated" date at the top of the document.

Where a proposed change is material — meaning it significantly affects how your personal data is collected, used, or shared — jaey9 will provide advance notice of the change to all registered players via email or an in-platform notification at least 14 days before the change takes effect. Continued use of the jaey9 platform following the effective date of a material change constitutes acceptance of the revised Privacy Policy.

For non-material amendments — such as minor clarifications, grammatical corrections, or updated contact information — no advance notice will be provided, but the revised policy will be published on this page and the "Last Updated" date will be updated to reflect the revision date.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data jaey9 holds about you, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries and data subject rights requests within 30 calendar days of receipt.

For time-sensitive account security concerns — such as suspected unauthorised access to your account — please use the live chat channel available within your logged-in jaey9 account for the fastest possible response. Live chat support is available 24 hours a day, 7 days a week.

When submitting a data subject rights request, please include sufficient information to allow jaey9 to verify your identity before disclosing or deleting any personal data. This typically means providing your registered username, the email address associated with your account, and — for erasure or portability requests — confirmation that you understand the consequences of the action requested.

jaey9 will not charge a fee for handling data subject rights requests in standard circumstances. However, jaey9 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded, repetitive, or excessive in scope.